Your Privacy at bdslot

1 Who We Are

bdslot is an online casino and sports betting platform operated under the bdslot brand, serving players primarily based in Bangladesh. For all privacy-related enquiries, you may contact our dedicated data support team at [email protected]. Our support team operates 24 hours a day, 7 days a week, on Bangladesh Standard Time (BST, UTC+6).

2 Information We Collect

We collect personal data through several channels depending on how you interact with the Platform. The categories of data we may collect include:

2.1 Registration Data

When you create a bdslot account, we collect the following information to establish and verify your identity:

• Full legal name as it appears on your government-issued photo identification.
• Date of birth, used to verify that you meet the mandatory 21+ age requirement.
• Bangladeshi mobile number, used for SMS-based account verification and two-factor authentication.
• Username and hashed password. We never store your password in plain text; it is protected using a one-way cryptographic hash function.
• City or district of residence (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar), collected for localisation and compliance purposes.

2.2 Identity Verification Data

Prior to processing your first withdrawal, bdslot is required to verify your identity. At that stage, you will be asked to submit a copy of a valid Bangladeshi National Identity Card (NID) or passport. These documents are reviewed by our compliance team and stored securely in accordance with Section 6 of this Policy. We do not use these documents for any purpose other than identity verification and regulatory compliance.

2.3 Financial Data

bdslot processes deposits and withdrawals exclusively through Bangladeshi mobile financial services — bKash, Nagad, and Rocket. When you make a transaction, we record:

• The mobile number associated with your bKash, Nagad, or Rocket account.
• Transaction reference numbers provided by the payment provider.
• Deposit and withdrawal amounts denominated in Bangladeshi Taka (৳).
• Timestamps of each transaction in BST.

We do not receive, store, or have access to your full mobile banking PIN, password, or any payment credentials beyond the reference data listed above. Payment authentication is handled entirely within your mobile financial service provider's own secure environment.

2.4 Usage and Technical Data

When you browse or use the Platform, our servers automatically log certain technical information, including:

• IP address and approximate geographic location derived from it.
• Device type, operating system version, and mobile browser or app version.
• Pages visited, game sessions started, bets placed, and time spent on the Platform.
• Referral source (if you arrived via an internal link or promotional page on bdslot).
• Session start and end times in BST.

This technical data helps us diagnose performance issues, detect fraudulent behaviour, and improve the overall player experience. It is not used to build advertising profiles or sold to third parties.

2.5 Communications Data

If you contact our support team by email or through any in-platform messaging feature, we retain records of those communications, including your message content, the date and time of each message, and any attachments you choose to provide. These records allow us to track the history of your support interactions and improve our service quality.

2.6 Responsible Gaming Data

If you use any of our responsible gaming tools — such as deposit limits, session time alerts, cooling-off periods, or self-exclusion — we record the settings you apply and the dates on which they were set or modified. This data is used exclusively to enforce the restrictions you have chosen and to support our responsible gaming obligations.

3 How We Use Your Information

bdslot processes your personal data only for specific, legitimate purposes. The table below summarises the primary uses and the legal basis for each:

We do not use automated decision-making or profiling that produces legal or similarly significant effects on you without human review.

4 Cookies and Tracking Technologies

4.1 What Are Cookies?

Cookies are small text files stored on your device when you visit the Platform. They allow bdslot to recognise your browser across sessions, remember your preferences, and gather aggregate usage statistics.

4.2 Types of Cookies We Use

• Strictly Necessary Cookies: These are essential for the Platform to function. They maintain your login session, remember your language preference (English), and keep your Wallet balance synchronised. You cannot opt out of these cookies without affecting Platform functionality.
• Analytics Cookies: We use anonymised analytics cookies to understand how players navigate bdslot — which game categories are most popular, which pages have high exit rates, and where performance bottlenecks occur. The data collected is aggregated and does not identify you personally.
• Functional Cookies: These remember settings you have chosen, such as your preferred deposit method or responsible gaming limits, so you do not have to re-enter them on every visit.
• Security Cookies: Short-lived tokens used to validate form submissions and protect against cross-site request forgery (CSRF) attacks.

bdslot does not use third-party advertising cookies or behavioural retargeting cookies of any kind.

4.3 Managing Cookies

You can control non-essential cookies through your mobile browser's built-in privacy settings. Please note that disabling certain functional cookies may affect your experience, for example by requiring you to re-enter your deposit method preference on each visit. Disabling strictly necessary cookies will prevent you from logging in to the Platform.

5 Sharing Your Information

bdslot does not sell, rent, or trade your personal data to any third party for marketing purposes. We may share your data with a limited set of trusted service providers who assist us in operating the Platform, under strict contractual data-processing agreements:

• Payment Processors: bKash, Nagad, and Rocket receive only the transaction data necessary to process your deposit or withdrawal request. They are each subject to their own privacy policies and applicable Bangladeshi financial regulations.
• Game Content Providers: Live casino studios and RNG game providers (such as Evolution Gaming, Ezugi, Pragmatic Play, Spribe, and others) may receive a session token that identifies your active game session. They do not receive your full name, NID details, or payment information.
• Cloud Infrastructure Providers: bdslot's Platform is hosted on secure cloud infrastructure. Our hosting partners process technical data (server logs, performance metrics) on our behalf under data-processing agreements that prohibit any independent use of that data.
• Legal and Regulatory Authorities: We may disclose your personal data if required to do so by applicable law, a court order, a regulatory authority, or a law enforcement agency with valid jurisdiction.

6 Data Retention

bdslot retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. Our standard retention periods are:

• Account and identity data: Retained for the lifetime of your active account, plus a minimum of 5 years following account closure, in accordance with anti-money-laundering record-keeping requirements.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Support communications: Retained for 2 years from the date of the last message in each support thread, unless the matter is subject to ongoing dispute resolution.
• Analytics and usage data: Retained in anonymised, aggregated form for up to 3 years. Raw session logs are deleted within 90 days.
• Responsible gaming records: Retained for the duration of any active restriction, plus 5 years thereafter.

When personal data is no longer required, we securely delete or anonymise it using industry-standard data destruction procedures.

7 Data Security

bdslot employs a layered security architecture to protect your personal data from unauthorised access, loss, destruction, or alteration. Key security measures in place include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and bdslot's servers.
• At-rest encryption for all sensitive database fields, including identity document copies, hashed passwords, and payment reference data.
• Role-based access controls, ensuring that only bdslot staff with a documented operational need can access personal data, and only to the extent required for their specific role.
• Regular penetration testing and vulnerability assessments conducted by independent security professionals.
• Intrusion detection systems that monitor for anomalous access patterns and automatically alert our security team.
• Two-factor authentication requirements for all internal staff accounts with access to player data.

While we take all reasonable precautions to protect your data, no system is completely immune to risk. In the unlikely event of a data breach that poses a significant risk to your rights or interests, we will notify affected Players without undue delay and provide guidance on protective steps you can take.

8 Your Rights Over Your Personal Data

As a bdslot Player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact us at [email protected] with your registered mobile number and a description of your request. We will respond within 30 days of receipt.

• Right of Access: You may request a copy of all personal data we hold about you, along with an explanation of how it is used and with whom it is shared.
• Right to Rectification: If any personal data we hold is inaccurate or incomplete, you may ask us to correct or update it.
• Right to Erasure ("Right to be Forgotten"): You may request that we delete your personal data. This right is subject to our legal obligation to retain certain records (see Section 6). Where we are legally required to retain data, we will explain which data must remain and for how long.
• Right to Restriction of Processing: In certain circumstances, you may ask us to pause processing of your data — for example, while a rectification request is being assessed.
• Right to Data Portability: You may request a machine-readable copy of the personal data you provided to us directly, so that you can transfer it to another service provider.
• Right to Object: You may object to processing based on legitimate interest, including the use of analytics cookies. You may also withdraw consent to receive promotional communications at any time by contacting [email protected].

9 Children and Minors

bdslot is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. If we become aware that a minor has registered an account or provided us with personal data, we will immediately close the account, delete the associated data, and return any deposited funds in accordance with our Terms & Conditions.

If you believe that a minor may have created a bdslot account, please contact us immediately at [email protected] so that we can investigate and act without delay.

10 International Data Transfers

bdslot's primary servers are located in a secure data centre environment. In certain circumstances — for example, when using game content from international providers such as Evolution Gaming or Pragmatic Play — some technical session data may be processed by servers located outside Bangladesh. In all such cases, we ensure that appropriate safeguards are in place, including contractual data-processing clauses that require the receiving party to protect your data to a standard equivalent to that described in this Policy.

11 Links to Other Pages

The bdslot Platform contains links exclusively to internal pages within the bdslot website. We do not link to external third-party websites, and this Policy applies only to data processed by bdslot. If you independently visit any third-party website or service, including your mobile financial service provider's own application, that third party's own privacy policy will govern how your data is handled in that context.

12 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will update the "Last updated" date at the top of this page and, where practicable, notify registered Players via SMS to their registered Bangladeshi mobile number.

We encourage you to review this Policy periodically. Your continued use of the Platform following the publication of any revised Policy constitutes your acknowledgement of the changes and your agreement to be bound by the updated terms.

13 Contact Us

For any privacy-related questions, requests to exercise your data rights, or concerns about how bdslot handles your personal information, please reach out to our team:

• Email: [email protected] (plain text — not a clickable link)
• Support hours: 24/7, Bangladesh Standard Time (BST, UTC+6)

We take all privacy enquiries seriously and aim to provide a substantive response within 30 calendar days of receiving your request. If your concern is urgent — for example, if you believe your account has been compromised — please state this clearly in your message and our team will escalate accordingly.